Chat with us and quickly find answers to our most common questions.

For questions about Augenmanufaktur, our service or products, drop us a line. We usually reply within 1-2 business days.

Monday - Friday 09:00 AM – 06:00 PM CEST

Augenmanufaktur

<p id="isPasted">In case of a cancellation of the order, please refer to our instructions regarding the right of withdrawal.
Please fill out the return form for each return and include it with the shipment, so that we can process your return as quickly as possible.
Please do not send the goods back to us with unpaid postage. Send the return to our warehouse at:</p><p>Adam &amp; Eve Beautylounge GmbH&#xA0;<br>Augenmanufaktur&#xA0;<br>Billbrookdeich 36 / Tor 4&#xA0;<br>22113 Hamburg</p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://uploads.gorgias.io/r1WE86rEZ1xJ4Mvg/AM_Retourenformular-72fa69ec-7028-44bb-93e8-5e96f2e22c82.pdf" rel="noopener noreferrer" target="_blank">AM_Retourenformular.pdf</a> <span class="gorgias-file-attachment__span-size">44.2KB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p>Here are our <a href="https://www.augenmanufaktur.de/pages/retoure" rel="noopener noreferrer" target="_blank">refund policies</a>.</p>

In case of a cancellation of the order, please refer to our instructions regarding the right of withdrawal. Please fill out the return form for each return and include it with the shipment, so that we can process your return as quickly as possible. P

How can I return my items?

Shipping & Returns

Are there any discounts today?

When is my order arriving?

Do I get any discount as B2B customer?

Are your products for everybody?

How can I pay in your shop?

Can I also use your advertising materials and images from your websites for my social media programmes?

Wie bekomme ich eine Kopie von meiner Rechnung?

What can I send as a Swiss company for registration?

Orders & Payments

Shipping price and times

How long does shipping take EU-wide?

Is there an express delivery service so that I receive the goods the next day?

Can I specify a Packstation as the delivery address?

From how much € purchase I pay no shipping costs?

Are shipping costs to Austria free of charge above a certain price?

Will the VAT be refunded if I import the goods into Switzerland myself via customs?

Care Products for me and my clients

Lamination vs Double Filler, what are the difference

Lamination vs Double Filler, what are the difference copy

Flat Siliconpads vs. round siliconpads

Can I keep the sachets for 3 months after opening?

How long does the primer last after opening?

Do you have to have a business in the cosmetics industry to be able to purchase products?

How long do the Lashlift/Browlift lotions last? And how are they stored?

Are there any allergies to the products?

How long does the primer last?

How should the products be stored?

Do you offer B2B pricing?

How long does the Magic Lashes Glue last?

Which products are vegan?

What is the difference between this adhesive and the other adhesive?

How long does the adhesive last? How long can it be used?

Can allergic reactions occur during treatment?

Can the lotions in the bottles spoil and thus lose their effect?

When should the lotion be left on for longer than 10 minutes?

What is the decision for the exposure time?

What is the shelf life of the Glue Balm?

How much do treatments with the Hydra Glow Pen cost?

Normally, the treatment aspects differ according to the needle quantity - with your pen is this regulated according to the depth?

Which serums are generally suitable? What is the shelf life of the serum?

What would be the treatment for acne problems? Which products or use of the pen?

How much time should I plan for the treatment at the institute and how much should the treatment cost?

What exactly is the difference to microneedling?

Can you also tell me how often the needles pierce in each stage?

What needle lengths should I use for stretch marks or scars?

And with classic microneedling, you tend to wipe over the skin, which you don't do with the pen?

With microneedling, it is recommended to leave at least 2 weeks between treatments. Is this also the case here?

Are the attachments for the pen individual to each pen or do they all fit?

Is collagen production stimulated with every needle size?

Can I also do a BB Glow treatment with the Hydra Glow Pen?

So can you also use a cream or gel? I use hyaluronic acid and it is rather gel-like.

What is the difference between the Glue Balm and the Aqua Blue Gel?

Does the Lash + Browlift Lotion have the same effect as the normal sachets?

Is the primer necessary?

Can I also use the Browlift Glue for eyelashes? And the other way round with the Lashlift Glue, can I use it for eyebrows?

Welche Alternative gibt es zu der Strechtfolie?

How do I switch off the Duo Timer?

Can Lashlift Lotion also be used for eyebrows? And the other way round with Browlift Lotion for the eyelashes?

What is the Brow Pen Lift for?

Everything about the Glue Balm

Everything about the Siliconpads

Everything about the Lashlift Glue

Your customers are in tears?  Reasons why

What if the Lashlift glue doesn't hold the lashes?

What is the difference between the new Siliconepads Mix Bunt and the previous Siliconepads?

Can the silicone pads also be disinfected with BARBICIDE?

Who produces lotions 1 and 2?

Can the lamination also be used without eyelash lifting?

Can the colour be removed with water after 3 minutes of eyelash lifting?

How long does the Glue Balm last?

Is there anything I should be aware of after a lifting treatment? No contact with water for 24 hours?

If the client unfortunately has too many kinks after a lash lift, can they be treated again so that the kinks disappear?

Why does eyelash lifting not work?

How much should a Lashlift with lamination treatment cost?

What is the difference between silicone pads size M1 and M2?

Can I place individual eyelash hairs with the adhesive back on top of the silicone during the treatment?

What size are the silicone pads XS and XL in Mix Colorful?

What do I need to consider after a Lashlift treatment?

What pads do I use for medium-length lashes if the client wants a very strong curl?

Which tape is used to tape the lower lashes?

How do the Lashlift lotions and adhesives differ from the Browlift?

Can a lash lift also be performed during pregnancy?

What PH value do the Lashlift lotions have?

What is the best way to remove adhesive residue from the eyelid and eyelashes?

How are silicone pads properly cleaned after a lashlift?

Which silicone pad will give me the best swing?

Which pad should I use for drooping eyelids to achieve the best effect when eyelash lifting?

Is this glue also suitable for rigid / thicker lashes? (Lifting Glue Extra)

Can the adhesive be applied to the eyelid without medical tape?

Do you prefer the glue or the glue balm for very hard lashes?

What happens if the lashes don't stick to the pad properly?

Bei mir löst sich das Pad oft im Innenwinkel. Gibt es dafür einen Trick?

Are the Lashlift adhesives water-soluble?

Is the application time shorter with Glue Balm?

Is it necessary to use a foil or a cover pad for eyelash lifting?

What does the second lotion do?

What happens if Lotion 1 is left on the eyelashes for too long? Can the result be worse as a result?

How can you ‘correct’ over-twisted eyelashes?

Is there a trick if a few lashes come off with Lotion 1?

How do I use the Lashlift Cover Pads?

Why only use the Glue Balm on long, fine lashes?

Can the pads also be fixed with the balm?

Where is the best place to store both balms?

Does the balm nourish?

How do I know that these pads are the right size?

What size should I use for the pads?

Which silicone pads do what/how do I choose the right pads?

What is the Hot Eye Mask used for and when?

Lashlift

How long do the Browlift & Lashlift lotions last? And how should I store them?

Can I tint my eyebrows directly after a Browlift treatment and if so, how long should the colour be left on?

Browlift

F&Q Browhenna

How many applications does the henna powder last for?

How does henna affect the eyebrows?

Can you get an allergic reaction to Henna Brow?

Wie wird Henna richtig angemischt?

How do I achieve longer durability on the skin during preparation? With a peeling?

What are your prices for the henna?

What are the differences between Brow Henna and classic colouring?

How many applications do I get from one bottle?

How long does the result last with Henna Brows?

What colour do you get when you mix medium brown and blonde?

How quickly should the colour be applied once it has been mixed?

What is the difference between henna colour and henna powder?

What is the difference between the Oxidant 3% Cream and the Oxidant Gel?

Is the browsing scrub necessary?

Why do the eyebrows become reddish after the lift?

How long does the colour last once it has been opened?

Does the henna, regardless of colour, contain grains of sand?

Browhenna

How long must the eyelash & eyebrow tint be left on?

Lash & Brow Tint

What is applied first during lamination?

Can lamination be repeated after one week?

What is the shelf life of KeratinBooster and ColourBooster?

How does the KeratinBooster work?

How does the ColourBooster work?

How do the Double Filler and Lash Booster work?

Are the care products used after a lash lift vegan?

What is the difference between Double Filler, Plex and Booster?

Is the Plex or Booster with hormones?

Care

How long should the tools remain in a disinfection bath?

Are the needles for a customer or can they be cleaned and reused?

Hygiene

How long does the Power Lash Glue last after opening?

Is the adhesive also suitable for eyelash curls or only for individual lashes?

How long does Power Lash Glue take to dry?

Which eyelashes are used with the One by One technique?

Are the eyelash extension adhesives waterproof?

How many applications does the 5 g of eyelash lengthening glue last for?

What is eyelash extension and how is it applied?

What do eyelash extensions look like during application?

How long does the application of eyelash extensions take and how is it carried out?

How long do eyelash extensions last?

How often should I have Lashextensions touched up?

Can I apply mascara over eyelash extensions?

Eyelash extensions

How long does the eyelash colour need to work in?

How do I choose the right colour?

tint

What is the difference between LED lamps #1 and #2?

Equipment

When is the melting point of the Wax Drops?

Products

How can I get access to the Academy?

Where do I upload my images to get the certificate?

What do I have to do to get a certificate?

What if I can't attend the free online training?

How long do I have to upload my results?

What does uploading 3 model pictures in 4 different variations mean?

How long do the professionals control my results?

Does the certificate say "online training" ?

When is another new online live training scheduled?

Can I do several training courses at the same time?

How can I become a trainer?

How do I receive my certificate after the training?

Is prior knowledge or documents required for the training?

How long does a course to learn the lashlift take?

Is there a minimum age for the training courses?

Who is authorised to carry out these treatments? Can anyone with training do it? Or do you need a licence?

Augenmanufaktur Academy

How can I return my items?Updated 3 months ago